MikimotoMikimoto

 

Customer Service


ASSISTANCE & CONTACT

How may we assist you?

I need help with an online order or product

Our customers often ask the following questions about buying from our online store.

How can I order a product that is temporarily unavailable online?

Please select the button below and send us the name of the product you would like to order, along with your contact information. We will be in touch to assist you with your order.

Where are your areas of delivery? Do you ship to P.O. Boxes or APO addresses?

Online purchases may only be shipped within the fifty U.S. states and the District of Columbia. Unfortunately, we cannot ship to P.O. Boxes or APO addresses.

Will I be charged sales tax if I place an online order?

Mikimoto is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Applicable sales tax will be added for deliveries within the following states: CA, CT, NJ, NY and NV.

How can I make returns or exchanges?

Please visit our Exchanges and Returns page to review our policy.

If you still have a question about pearls, please contact us. We will respond within one business day.

I have a question about a product that is only available at Mikimoto stores

I need information about repairs or appraisals

Our customers often ask the following questions about repairs and appraisals for their Mikimoto pearl jewelry.

How do I proceed if I have a repair?

If you purchased from a Mikimoto boutique, please contact them and consult with a sales associate to determine the estimated repair turnaround, charge and payment method.

If you purchased your jewelry from an authorized Mikimoto retailer, please contact them directly. Take the item to the store and ask them to send your jewelry to Mikimoto to be repaired.

Please note that regardless of where you bought your Mikimoto jewelry, you can always contact any Mikimoto boutique or any authorized Mikimoto retailer for assistance. To find a location, please visit our store locator page.

If you are unable to bring your Mikimoto jewelry in person, we recommend that you send it using Federal Express or UPS Overnight. However, you may choose your own preferred shipping method as long as it is insured and traceable.

For online customers with repairs or appraisals questions, please contact us here by selecting the "Still Need Assistance" button below.

What is considered a repair?

These are common repair jobs:

  • Restringing your pearl strands and bracelets
  • Remounting pearls on rings, earrings, pendants and brooches
  • Resizing rings
  • Lengthening or shortening pearl strands, bracelets and pendant chains
  • Ordering lost earring backs or lost pearls
  • Converting pierced earrings to non-pierced or non-pierced to pierced (if applicable)
  • Matching half pair of earrings

How do I get an appraisal for my pearl jewelry?

You can obtain an appraisal of your Mikimoto jewelry either through a Mikimoto store or an authorized Mikimoto retailer. To find a location, please visit our store locator page. You must bring or send your Mikimoto jewelry to the store and they will be appraised at a nominal fee. If you are unable to bring your Mikimoto jewelry in person, we recommend that you send it using Federal Express or UPS Overnight. However, you may choose your own preferred shipping method as long as it is insured and traceable.

If you still have a question about repairs or appraisals, please contact us. We will respond within one business day.

I need to know if my pearl jewelry is Mikimoto

People often ask the following questions about their pearl jewelry:

What is the Mikimoto trademark? How do I know that my pearl jewelry is Mikimoto?

You can always identify Mikimoto jewelry by our trademark, which is either the outline of an oyster or the Mikimoto name engraved on every jewel. This engraved mark can be found in the following locations:

  • Necklaces and bracelets: back of clasp. They are also fitted with a signature M charm. As the clasp is the only place in a strand or bracelet where the Mikimoto trademark is engraved, it is not possible to appraise a strand or a bracelet as genuine Mikimoto without it.
  • Earrings: on post, earring nuts or back of earrings
  • Rings: inside the shank
  • Pendants: on the back of the bail
  • Brooches: on the underside of the brooch
If you still have a question about repairs or appraisals, please contact us. We will respond within one business day.

I need assistance with a Blue Lagoon or Sea Magic product

Customers often ask the following questions:

What are Blue Lagoon and Sea Magic Cultured Pearls?

These are exclusive lines distributed by Mikimoto (America) Co. Ltd., but should not be confused with Mikimoto brand pearls. These lines represent high quality pearls (the top 6%-10% of the Akoya cultured pearl harvest) at a good value.

Where are these product lines distributed?

These lines are distributed at the following points of sale:

Blue Lagoon Zales, Gordon’s Jewelers, US Military Exchange

Sea Magic Cultured Pearls Jared, Kay Jewelers, JB Robinson, Marks & Morgan, Belden, Friedlander’s, Goodman, LeRoy’s, Osterman, Roger’s, Shaw’s and Weisfield Jewelers

I am interested in career opportunities

I need assistance with something else

If you still have a question about pearls, please contact us. We will respond within one business day.
Thank you for contacting us. We will do our best to get back to you in a timely manner.
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