MikimotoMikimoto

 

Customer Service


EXCHANGES & RETURNS

Exchange and Return Policy

Articles purchased through this website are accepted for refund or exchange if returned to our customer service center within 15 days.You may also return articles purchased through this Website to one of our four retail stores within 15 days for an exchange or store credit only. Please note that all returns and exchanges are subject to a quality control inspection before they are accepted. Items must be returned in their original condition and include the original sales receipt and packaging. 

Returns to our customer service center:

Only articles purchased through this Website are accepted for refund or exchange if returned in its original packaging and condition within 15 days, accompanied by the original sales receipt. Please contact us at 1 (800) 223-4008 Monday - Friday, 9.30am - 5.30pm EST to receive a Return Authorization Code. Write this number on the outside of your package. Returns may be sent via an insured shipping method to our Customer Service Center at: 

MKT
Ecommerce Division
680 Fifth Avenue, 4th floor
New York, NY 10019

For security reasons, do not write Mikimoto on the outside of the box (just MKT). Please include in your package a copy of your original receipt and a brief note of explanation describing the reason for the return or if you would like to exchange your item for a different size of the same item or for a different item, along with your current home address and telephone number. A customer service representative will contact you within 48 hours.

If you are requesting a refund of your purchase, Mikimoto will request that the credit card company issue a refund to your account for the full amount of your purchase, less any original shipping, handling, and insurance charges previously applied.

Mikimoto will not be responsible for loss or damage of return shipments.

Returns to one of our four retail stores:

You may also return articles purchased though this Website to one of our four retails stores (New York, Costa Mesa, Beverly Hills and Las Vegas) for an exchange or store credit only (no refunds). If the exchanged item is lower in value, you will receive a store credit for the difference. Store credits may only be redeemed at one of our four retail stores. They may not be redeemed through an online purchase. Shipping charges will not be refunded if the online purchase is returned to one of our retail stores.