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Frequently Asked Questions

Frequently Asked Questions

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Where are your areas of delivery? Do you ship to hotels, P.O. Boxes or APO addresses?

Online purchases may only be shipped within the fifty U.S. states and the District of Columbia. Unfortunately, we cannot ship to hotels, P.O. Boxes or APO addresses.

Priority Delivery
For Next Day Delivery, orders placed Monday through Thursday before 4:00PM EST should be delivered the following day. Orders placed after 4:00PM EST will be processed and shipped the following business day. If you require Saturday delivery, please reach out to Mikimoto Client Services (contact@mikimotoamerica.com) to confirm availability.

Will I be charged sales tax if I place an online order?

Mikimoto is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Applicable sales tax will be added for deliveries within the following states: CA, CT, NJ, NY and NV.

How can I make returns or exchanges?

Please visit our Shipping and Returns page to review our policy.

Shipping & Returns
I have a question about a product that is only available at MIKIMOTO stores

Please contact us via phone (EST) 1-844-341-0579 , Monday - Thursday (10am to 10pm), Friday (10am to 11pm), Saturday (10am to 11pm), Sunday (12pm to 10pm) or email.

What is considered a repair?

These are common repair jobs:

  • Restringing your pearl strands and bracelets
  • Remounting pearls on rings, earrings, pendants and brooches
  • Resizing rings
  • Lengthening or shortening pearl strands, bracelets and pendant chains
  • Ordering lost earring backs or lost pearls
  • Converting pierced earrings to non-pierced or non-pierced to pierced (if applicable)
  • Matching half pair of earrings
How do I proceed if I have a repair?

If you purchased from a Mikimoto boutique, please contact them and consult with a sales associate to determine the estimated repair turnaround, charge and payment method.

If you purchased your jewelry from an authorized Mikimoto retailer, please contact them directly. Take the item to the store and ask them to send your jewelry to Mikimoto to be repaired.

Please note that regardless of where you bought your Mikimoto jewelry, you can always contact any Mikimoto boutique or any authorized Mikimoto retailer for assistance. To find a location, please visit our store locator page.

If you are unable to bring your Mikimoto jewelry in person, we recommend that you send it using Federal Express or UPS Overnight along with a printed completed copy of the MIKIMOTO REPAIR FORM. However, you may choose your own preferred shipping method as long as it is insured and traceable.

Mikimoto Repair Form

For online customers with repairs or Certificate of Retail Replacement Valuation questions, please contact us here by selecting the "CONTACT US" button below.

CONTACT US
Does Mikimoto offer appraisals? / How do I get a Certificate of Valuation for my pearl jewelry?

Mikimoto does not offer appraisals or authenticity services at this time. However, as an alternative, Mikimoto may be able to provide you with a Certificate for Retail Replacement Valuation for a fee of $400.

The Certificate of Retail Replacement Valuation is provided solely for the purpose of advising your insurer of Mikimoto's retail price for merchandise matching or most nearly equivalent to your creation, in case the item is lost or stolen. It does not provide historical information for the item and it does not constitute an estimate of the value of any item when sold on estate jewelry or auction markets.

To request a Retail Replacement Valuation for a Mikimoto creation, you can bring your Mikimoto jewelry to our boutique for inspection, including any additional documentation you have of proof of purchase. They will advise if we are able to accept the piece to send to our workshop for further evaluation.

If you are unable to visit a boutique in-person, please contact us for further instructions on how to submit your Mikimoto creation for evaluation by selecting the "CONTACT US" button below.

CONTACT US
What is the Mikimoto trademark? How do I know that my pearl jewelry is Mikimoto?

You can always identify Mikimoto jewelry by our trademark, which is either the outline of an oyster or the Mikimoto name engraved on every piece. This engraved mark can be found in the following locations:

  • Necklaces and bracelets: back of clasp. They are also fitted with a signature M charm. As the clasp is the only place in a strand or bracelet where the Mikimoto trademark is engraved, it is not possible to appraise a strand or a bracelet as genuine Mikimoto without it.
  • Earrings: on post, earring nuts or back of earrings
  • Rings: inside the shank
  • Pendants: on the back of the bail
  • Brooches: on the underside of the brooch
Where are your areas of delivery? Do you ship to hotels, P.O. Boxes or APO addresses?

Online purchases may only be shipped within the fifty U.S. states and the District of Columbia. Unfortunately, we cannot ship to hotels, P.O. Boxes or APO addresses.

Priority Delivery
For Next Day Delivery, orders placed Monday through Thursday before 4:00PM EST should be delivered the following day. Orders placed after 4:00PM EST will be processed and shipped the following business day. If you require Saturday delivery, please reach out to Mikimoto Client Services (contact@mikimotoamerica.com) to confirm availability.

Will I be charged sales tax if I place an online order?

Mikimoto is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Applicable sales tax will be added for deliveries within the following states: CA, CT, NJ, NY and NV.

How can I make returns or exchanges?

Please visit our Shipping and Returns page to review our policy.

Shipping & Returns
I have a question about a product that is only available at MIKIMOTO stores

Please contact us via phone (EST) 1-844-341-0579 , Monday - Thursday (10am to 10pm), Friday (10am to 11pm), Saturday (10am to 11pm), Sunday (12pm to 10pm) or email.

What is the Mikimoto trademark? How do I know that my pearl jewelry is Mikimoto?

You can always identify Mikimoto jewelry by our trademark, which is either the outline of an oyster or the Mikimoto name engraved on every piece. This engraved mark can be found in the following locations:

  • Necklaces and bracelets: back of clasp. They are also fitted with a signature M charm. As the clasp is the only place in a strand or bracelet where the Mikimoto trademark is engraved, it is not possible to appraise a strand or a bracelet as genuine Mikimoto without it.
  • Earrings: on post, earring nuts or back of earrings
  • Rings: inside the shank
  • Pendants: on the back of the bail
  • Brooches: on the underside of the brooch
What are Blue Lagoon and Sea Magic Cultured Pearls?

These are exclusive lines distributed by Mikimoto (America) Co. Ltd., but should not be confused with Mikimoto brand pearls. These lines represent high quality pearls at a good value.

What is considered a repair?

These are common repair jobs:

  • Restringing your pearl strands and bracelets
  • Remounting pearls on rings, earrings, pendants and brooches
  • Resizing rings
  • Lengthening or shortening pearl strands, bracelets and pendant chains
  • Ordering lost earring backs or lost pearls
  • Converting pierced earrings to non-pierced or non-pierced to pierced (if applicable)
  • Matching half pair of earrings
How do I proceed if I have a repair?

If you purchased from a Mikimoto boutique, please contact them and consult with a sales associate to determine the estimated repair turnaround, charge and payment method.

If you purchased your jewelry from an authorized Mikimoto retailer, please contact them directly. Take the item to the store and ask them to send your jewelry to Mikimoto to be repaired.

Please note that regardless of where you bought your Mikimoto jewelry, you can always contact any Mikimoto boutique or any authorized Mikimoto retailer for assistance. To find a location, please visit our store locator page.

If you are unable to bring your Mikimoto jewelry in person, we recommend that you send it using Federal Express or UPS Overnight along with a printed completed copy of the MIKIMOTO REPAIR FORM. However, you may choose your own preferred shipping method as long as it is insured and traceable.

Mikimoto Repair Form

For online customers with repairs or Certificate of Retail Replacement Valuation questions, please contact us here by selecting the "CONTACT US" button below.

CONTACT US
Does Mikimoto offer appraisals? / How do I get a Certificate of Valuation for my pearl jewelry?

Mikimoto does not offer appraisals or authenticity services at this time. However, as an alternative, Mikimoto may be able to provide you with a Certificate for Retail Replacement Valuation for a fee of $400.

The Certificate of Retail Replacement Valuation is provided solely for the purpose of advising your insurer of Mikimoto's retail price for merchandise matching or most nearly equivalent to your creation, in case the item is lost or stolen. It does not provide historical information for the item and it does not constitute an estimate of the value of any item when sold on estate jewelry or auction markets.

To request a Retail Replacement Valuation for a Mikimoto creation, you can bring your Mikimoto jewelry to our boutique for inspection, including any additional documentation you have of proof of purchase. They will advise if we are able to accept the piece to send to our workshop for further evaluation.

If you are unable to visit a boutique in-person, please contact us for further instructions on how to submit your Mikimoto creation for evaluation by selecting the "CONTACT US" button below.

CONTACT US
Can I use Financing through Affirm at Mikimoto boutiques?

No, Financing through Affirm is offered only on jewelry purchases available on Mikimotoamerica.com.

What happens if I return my order?

For most orders, Affirm will not charge you as long as your order is returned within 30 days of the date your order was placed.

What if my order is cancelled?

If your order is cancelled within 30 days, you will not be charged.

I need assistance with something else

Please contact us via phone (EST) 1-844-341-0579 , Monday - Thursday (10am to 10pm), Friday (10am to 11pm), Saturday (10am to 11pm), Sunday (12pm to 10pm) or email.

Who can I contact about accessibility issues i encountered on this site?

Mikimoto is committed to making its website accessible to all individuals. Please review our Accessibility Statement.

ACCESSIBILITY STATEMENT

If you still need help, contact us here.

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