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Frequently Asked Questions

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Where are your areas of delivery? Do you ship to P.O. Boxes or APO addresses?

Online purchases may only be shipped within the fifty U.S. states and the District of Columbia. Unfortunately, we cannot ship to P.O. Boxes or APO addresses.

Will I be charged sales tax if I place an online order?

Mikimoto is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Applicable sales tax will be added for deliveries within the following states: CA, CT, NJ, NY and NV.

How can I make returns or exchanges?

Please visit our Shipping and Returns page to review our policy.

Shipping & Returns
I have a question about a product that is only available at MIKIMOTO stores

Please contact us via phone, 1-844-341-0579 (Sun - Thurs, 10:00 a.m. - 11:00 p.m. Fri - Sat 10:00 a.m. - midnight PST) or email onlinestore@mikimotoamerica.com with any questions. You may also schedule an appointment at a Mikimoto store.

What is the Mikimoto trademark? How do I know that my pearl jewelry is Mikimoto?

You can always identify Mikimoto jewelry by our trademark, which is either the outline of an oyster or the Mikimoto name engraved on every piece. This engraved mark can be found in the following locations:

  • Necklaces and bracelets: back of clasp. They are also fitted with a signature M charm. As the clasp is the only place in a strand or bracelet where the Mikimoto trademark is engraved, it is not possible to appraise a strand or a bracelet as genuine Mikimoto without it.
  • Earrings: on post, earring nuts or back of earrings
  • Rings: inside the shank
  • Pendants: on the back of the bailv
  • Brooches: on the underside of the brooch
What are Blue Lagoon and Sea Magic Cultured Pearls?

These are exclusive lines distributed by Mikimoto (America) Co. Ltd., but should not be confused with Mikimoto brand pearls. These lines represent high quality pearls at a good value.

Where are these product lines distributed?

These lines are distributed at the following points of sale:

Blue Lagoon Zales, Gordon’s Jewelers, US Military Exchange

Sea Magic Cultured Pearls Jared, Kay Jewelers, JB Robinson, Marks & Morgan, Belden, Friedlander’s, Goodman, LeRoy’s, Osterman, Roger’s, Shaw’s and Weisfield Jewelers

What is considered a repair?

These are common repair jobs:

  • Restringing your pearl strands and bracelets
  • Remounting pearls on rings, earrings, pendants and brooches
  • Resizing rings
  • Lengthening or shortening pearl strands, bracelets and pendant chains
  • Ordering lost earring backs or lost pearls
  • Converting pierced earrings to non-pierced or non-pierced to pierced (if applicable)
  • Matching half pair of earrings
Where are your areas of delivery? Do you ship to P.O. Boxes or APO addresses?

Online purchases may only be shipped within the fifty U.S. states and the District of Columbia. Unfortunately, we cannot ship to P.O. Boxes or APO addresses.

Will I be charged sales tax if I place an online order?

Mikimoto is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Applicable sales tax will be added for deliveries within the following states: CA, CT, NJ, NY and NV.

How can I make returns or exchanges?

Please visit our Shipping and Returns page to review our policy.

Shipping & Returns
I have a question about a product that is only available at MIKIMOTO stores

Please contact us via phone, 1-844-341-0579 (Sun - Thurs, 10:00 a.m. - 11:00 p.m. Fri - Sat 10:00 a.m. - midnight PST) or email onlinestore@mikimotoamerica.com with any questions. You may also schedule an appointment at a Mikimoto store.

What is the Mikimoto trademark? How do I know that my pearl jewelry is Mikimoto?

You can always identify Mikimoto jewelry by our trademark, which is either the outline of an oyster or the Mikimoto name engraved on every piece. This engraved mark can be found in the following locations:

  • Necklaces and bracelets: back of clasp. They are also fitted with a signature M charm. As the clasp is the only place in a strand or bracelet where the Mikimoto trademark is engraved, it is not possible to appraise a strand or a bracelet as genuine Mikimoto without it.
  • Earrings: on post, earring nuts or back of earrings
  • Rings: inside the shank
  • Pendants: on the back of the bailv
  • Brooches: on the underside of the brooch
What are Blue Lagoon and Sea Magic Cultured Pearls?

These are exclusive lines distributed by Mikimoto (America) Co. Ltd., but should not be confused with Mikimoto brand pearls. These lines represent high quality pearls at a good value.

Where are these product lines distributed?

These lines are distributed at the following points of sale:

Blue Lagoon Zales, Gordon’s Jewelers, US Military Exchange

Sea Magic Cultured Pearls Jared, Kay Jewelers, JB Robinson, Marks & Morgan, Belden, Friedlander’s, Goodman, LeRoy’s, Osterman, Roger’s, Shaw’s and Weisfield Jewelers

What is considered a repair?

These are common repair jobs:

  • Restringing your pearl strands and bracelets
  • Remounting pearls on rings, earrings, pendants and brooches
  • Resizing rings
  • Lengthening or shortening pearl strands, bracelets and pendant chains
  • Ordering lost earring backs or lost pearls
  • Converting pierced earrings to non-pierced or non-pierced to pierced (if applicable)
  • Matching half pair of earrings
How do I proceed if I have a repair?

If you purchased from a Mikimoto boutique, please contact them and consult with a sales associate to determine the estimated repair turnaround, charge and payment method.

If you purchased your jewelry from an authorized Mikimoto retailer, please contact them directly. Take the item to the store and ask them to send your jewelry to Mikimoto to be repaired.

Please note that regardless of where you bought your Mikimoto jewelry, you can always contact any Mikimoto boutique or any authorized Mikimoto retailer for assistance. To find a location, please visit our store locator page.

If you are unable to bring your Mikimoto jewelry in person, we recommend that you send it using Federal Express or UPS Overnight along with a printed completed copy of the MIKIMOTO REPAIR FORM. However, you may choose your own preferred shipping method as long as it is insured and traceable.

MIKIMOTO REPAIR FORM

For online customers with repairs or Certificate of Retail Replacement Valuation questions, please contact us here by selecting the "CONTACT US" button below.

CONTACT US
How do I get a Certificate of Valuation for my pearl jewelry?

You can obtain a Certificate of Valuation of your Mikimoto jewelry either through a Mikimoto store or an authorized Mikimoto retailer for a nominal fee. To find a location, please visit our store locator page. You must bring or send your Mikimoto jewelry to the store, as well as the original receipt or purchase document, if available. If you are unable to bring your Mikimoto jewelry in person, we recommend that you send it using Federal Express or UPS Overnight. However, you may choose your own preferred shipping method as long as it is insured and traceable.

I need assistance with something else

Please contact us via phone, 1-844-341-0579 (Sun - Thurs, 10:00 a.m. - 11:00 p.m. Fri - Sat 10:00 a.m. - midnight PST) or email onlinestore@mikimotoamerica.com.

Who can I contact about accessibility issues i encountered on this site?

Mikimoto is committed to making its website accessible to all individuals. Please review our Accessibility Statement.

ACCESSIBILITY STATEMENT
I am interested in career opportunities

Please contact us via phone, 1-844-341-0579 (Sun - Thurs, 10:00 a.m. - 11:00 p.m. Fri - Sat 10:00 a.m. - midnight PST) or email onlinestore@mikimotoamerica.com.

If you still need help, contact us here.

Contact us